November 22, 2022
Job Type


  • Full Time opportunity 
  • 4 weeks annual leave + 5 days individual leave days
  • Access to fitness passport, 
  • Salary Packaging (up to $15,900 of your salary – tax free!)

 About us…

We are a dynamic, innovative organization committed to empowering people to create their own futures. Through the provision of high-quality person-centered supports, we enable thousands of people every year to access the support required for disability, employment, mental health & training needs. Providing key services to members of our communities, we are here to support our amazing Western NSW customers to reach their goals.
About the role..

As the Regional manager supporting our Community Services and NDIS teams - you will be responsible for leading and driving the performance of your teams across Western NSW.  This is a unique opportunity to support the leadership teams in Breakthru’s biggest hub. To be successful in this role, you will

  • ensure high level customer service & quality customer and employee experience
  • effectively maximise the available resources
  • strategically drive the performance of our teams while coaching your leaders decision making ability
  • develop and implement customer acquisition plans across diverse customer groups, service types and markets.
  • identify growth opportunities (both organic and strategic) through the development of  business proposals
  •  ensure all targets are met in areas of revenue, margin, service performance and KPI’s to ensure the ongoing profitability of your teams.

About you...

You will be passionate about building a positive work culture and influencing change. This fantastic opportunity will suit someone who loves to ensure the customer experience while having a keen eye for business performance & ongoing service sustainability.

To help our teams thrive & strive towards the future you will bring:

  • A high-level understanding of person-centred practices  with the ability to influence others to ensure an exceptional customer experience
  • Experience leading diverse teams who are reflective of their local communities
  • Demonstrated experience operating in changing environments
  • Knowledge of disability, health conditions &/or injury types & support strategies
  • Experience in a competitive market driven environment
  • Ability to ensure an exceptional customer experience
  • strong communication & influencing skills
  • Ability to analyse and interpret data into key strategies and actions
  • High level business acumen, with Business or Management qualifications desirable.
  • Ability to understand and work within funding body performance framework including star ratings and quality framework, Disability Service Standards and relevant legislative requirements eg WH&S, privacy, industrial relations, discrimination, Social Security Act, etc

To help us continue to not only provide the highest level of service to our customers, but to also ensure our customers are safe you will need to be able to provide a National Police Check, NDIS Workers Screening Clearance, Working with Children Check and Evidence of Covid Vaccinations.

What we offer…

  • 4 weeks annual leave + 5 days individual leave days
  • Access to Fitness Passport
  • Laptop & Phone & car allowance
  • Professional Development Opportunities
  • Supportive leadership team

We champion diversity & encourage people from an Aboriginal, Torres Strait or South Sea Islander background or other culturally and linguistically diverse backgrounds or people with a disability to talk to us about opportunities within breakthru.

Our recruitment process... 

*All final applicants for this position will be requested to provide evidence of their COVID-19 vaccination immunisation record or medical contraindication certificate as part of the recruitment process*

This is an exciting opportunity to have a real impact on our customers. If this sounds like the perfect role for you, APPLY now with your resume and a cover letter addressing the selection crietria above.

**Please note, current Working with Children, Criminal Record and NDIS Worker Screen checks are required before commencing with breakthru**


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