June 3, 2022
Milsons Point
Job Type


  • Flexible work arrangements
  • Salary packaging benefits
  • Work from either Milsons Point or Rydalmere
  • 12 month fixed term contract

About us

We are a dynamic, innovative organisation committed to empowering people to create their own futures. We specialise in the provision of high-quality person-centric programs to support thousands of people every year.

We believe that people are better off in work. Employment provides individuals with social participation, economic empowerment & purpose. Working with us, you will be supporting our customers to achieve their goals and help to change their lives!

About the opportunity

As an Engagement Officer, you will be the first point of contact for new and potential customers wishing to access breakthru services. You will provide advice regarding service options and work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and lead the development of service agreements to ensure a streamlined onboarding process.

This includes:

  • Monitoring new enquiries via phone, email and online systems/applications
  • Actively responding to new customer enquiries
  • Processing of relevant referrals and NDIS Request for Service
  • Liaise with operational teams regarding service capacity and availability
  • Ensure an understanding of all breakthru and legislative policies and procedures
  • Participate in promotional campaigns to increase customer acquisition
  • Meet customer acquisition targets
  • Actively promote breakthru’s service offerings
  • Demonstrating thorough and timely recording of customer interactions
  • Any other duties as directed by your Leader or the Leadership team

About you

You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service  will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.

You will also be able to clearly articulate and demonstrate:

  • Experience in a similar role (desirable)
  • Strong knowledge of NDIS & funding flexibility
  • Sales background & commitment to excellent customer service
  • Strong communication skills both written and oral
  • Ability to deal with a diverse range of people
  • Strong networking & relationship management skills
  • High emotional intelligence & interpersonal skills
  • Knowledge of relevant local service providers (desirable)
  • Ability to advocate on behalf of our customers
  • Proactive approach to achieving targets
  • Ability to prioritise and self manage competing priorities
  • Ability to work autonomously & as part of a remote team
  • Ambitious, passionate and results driven
  • Strong administrative requirements & process driven role
  • Drivers license (essential)
  • Working with Children check (essential or willing to obtain)
  • Criminal record check (essential or willing to obtain)
  • NDIS Workers Screen Clearance (essential or willing to obtain)
  • Willingness to travel and use of own vehicle (km will be reimbursed)
  • COVID-19 Vaccination Certificate or provide a medical exemption evidenced by an authorised medical practitioner

 What's on offer

  • Flexible work arrangements
  • A supportive leadership structure & team
  • Rewards & recognition program
  • Learning and development opportunities
  • Laptop and phone provided

If this sounds like the perfect role for you, APPLY now.

For more information about breakthru visit our website

Please note: A current criminal record check, NDIS Worker Screen and working with children check will be essential to commence in this role.

*All final applicants for this position will be requested to provide evidence of their COVID-19 vaccination digital certificate or medical exemption certificate as part of the recruitment process*

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