breakthru
    Published
    March 25, 2019
    Location
    Tuggerah
    Job Type

    Description

    • 6 month contract with potential to move to permanent
    • 4 weeks annual leave + 5 extra individual leave days
    • Flexible work options
    • Located in Tuggerah

     

    About us…

    We are a dynamic, innovative not-for-profit organisation committed to empowering people to create their own futures. We specialise in the provision of high-quality person-centric programs to support thousands of people every year to address mental health, employment, disability, homelessness and training needs. Working with us, you will be supporting our customers to achieve their goals and help to change their lives!

    Our purpose is to create the best life possible for the customers we support.  Our customer centric approach ensures personalised planning and individualised support is at the forefront of service delivery.

     

    You will be joining us to...

    Ensure quality of service to our customers at all stages of their journey with breakthru. You will be the first point of contact for our customers, and utilising a collegiate and communities of practice approach you will shape and ensure a positive experience for our customers when engaging with breakthru.

    • Receiving & answering inbound customer inquiries through multiple platforms
    • Ensuring customers are engaged with breakthru at each stage of interaction
    • Navigating multiple customer tracking systems from inquiry to service
    • Facilitating speed to service
    • Ensuring customers get what they need when they need it
    • Provision of administrative support

     

    About you…

    Our ideal candidate will demonstrate:

    • Exceptional customer service & sales skills
    • At least 3 years experience in a customer service environment
    • Impeccable organisation
    • Strong technology skills
    • An ability to navigate multiple systems
    • The attitude & passion to help our customers live their best life possible!

     

    What we offer…

    • 4 weeks annual leave + 5 extra individual leave days
    • Laptop & Phone
    • On the job learning and development
    • Supportive leadership team
    • Competitive salary & packaging options

     

    Our recruitment process...

    If you are interested in joining the team at breakthru, APPLY now or for more information contact Melissa Minchev on 0451 632 731.

     

    Please note: successful candidates will be required to provide a National Criminal Records Check and Working with Children Check.

     

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